Customer Relationship Management (CRM) system helps companies stay connected to customers, streamline processes, improves profitability and thereby increasing repeat business. CRM enables a business to deepen its relationships with customers, service users, colleagues, partners, and suppliers. Forging good relationships and keeping track of prospects and customers is crucial for customer acquisition and retention, which is at the heart of a CRM's function.
Maintenance & Support Services
We provide 24×7 maintenance and support services L1, L2, L3 and SME desk which provides support to your CRM solutions catering to your customer needs.
Hire CRM Developers
We have Oracle RightNow, Microsoft Dynamics and SalesForce developers for your sub-contracting or outsourcing needs on a particular project and available on man and material basis.
Automate your Sales, Marketing, Membership management, Workflow, Sales Team Assessment, Data Analysis and Service Module with out of the box solutions and features.
Customer blueprinting and measurement
Use customer insights to better engage customers and prospects and create seamless, consistent experiences at every touch point; including their demographics, income and expenses, online purchases and social media posts.
Channel optimization and innovation
Orchestration of service delivery across multiple channels i.e. social media and blogs without loss of context and continuity so that the customer experience is connected and consistent.
Our Oracle Service Cloud capabilities
Driven by ITIL principles, Oracle Service Cloud (which was RightNow previously) ensures closed loop problem solving in the process ensure core product improvement in additions to process streamlining. All these capabilities put together give Service Cloud an edge in problem solving and root cause analysis in comparison with workflow driven customer expectation management that Salesforce provides.
Service Cloud provides the client with a complete set of productivity tools that enables them to track customer case history, manage dashboards and quickly respond to their customers’ unique needs. It empowers them to make quicker and smarter service decisions without any disruptions. Vertisystem gives you a tailored experience by catering to the specific needs of client’s business using Oracle Service Cloud. Through our Service Cloud consulting, client gets most vital contacts, accounts, sales users and case data, up and running in no time. With our customized Service Cloud implementation, the client can rest assured that profits, customer loyalty, agent satisfaction and service quality will only go up while costs are kept under checks.
With our agile development methodology we are able to drive a faster time to market using a unique iterative implementation methodology. Check out our expertise in consulting services and Service Cloud consulting services that includes consulting, migration, development, deployment, integration, support/maintenance/upgrade, and performance tuning. Vertisystem has expertise in working with a wide range of CRM products, including Microsoft CRM, and Oracle Service Cloud. Our services run across the system development lifecycle from development, implementation and maintenance to testing, upgrades and managed services.
Vertisystem's Oracle Service Cloud makes it possible the client better understand the customers and quickly deliver the right answers at the right time through preferred service channels and devices. Whether the client needs to deliver web customer service, enable a cross-channel contact center, provide fast service in the field, connect silos, or adhere to policies and regulations, Oracle Service Cloud makes it easy for customers to engage with your brand; client’s employees to serve their customers; and the organization to adapt to changing business needs.
Vertisystem exhibits impeccable knowledge and is keen to serve its clients with the capabilities it owns. These include:
- Web customer service
- Cross-channel contact centre
- Knowledge management
- Policy automation
- Field service management
- Service cloud platform
Vertisystem is equipped with resources that are second to none in providing seamless services to the clients. As part of our esteemed service to our clients we:
- Deliver a seamless customer experience regardless of where or how customers interact with you
- Match consumer intent to highly relevant content and interactions to increase conversion rates
- Provide more information and self-service tools to customers who want it
- Enable customers to seamlessly transition from web self-service to assisted e-mail, chat, co-browse, and phone agents
- Make it easy for customers to find the answers they need—from both their peers and your brand—across the communication channels of their choice
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