L3 Support Engineer

Job Specifications

Designation: L3 support engineer/ Microsoft technologies

Qualifications: BE/MCA

Experience: 5-7 Years

Shift Time: 3 PM – 12 AM IST (Flexible)

Work Location: Indore only

Working Days: Monday to Friday

Desired Job Attributes:

• Proven experience as a .NET Developer or Application Developer with C#.NET, ASP.NET Web Forms (ASPX), Web API, and basic web services (SOAP/REST).
• Hands-on with the ASP.NET framework, SQL Server, and design/architectural patterns (e.g. Model-View-Controller (MVC)).
• Experience with SQL Server with writing queries, joins, updates, stored procedure debugging, and script execution. Proficiency in TSQL query writing in SQL Server.
• Experience with Angular JS.
• Knowledge /Hands-on experience on Databricks, PySpark.
• Familiarity with ticketing systems (e.g., ServiceNow, JIRA) and support workflows.
• Understanding of Agile methodologies.
• Working experience in support environment.
• Excellent troubleshooting and communication skills. Attention to detail.

Roles and Responsibilities:

• Provide Level 2 and Level3 support for .NET-based applications involving Web Forms and APIs.
• Troubleshoot issues related to application errors, user reports, integration failures, or data mismatches and can perform data fixes using SQL scripts after proper validation and impact analysis.
• Apply code changes or patches to resolve bugs in ASPX pages or API layers.
• Review logs, trace error flows, and work closely with dev teams to understand application behavior.
• Participate in deployments, patch validations, and smoke testing of fixes in pre-prod and prod environments.
• Document troubleshooting steps, issue patterns, and fixes in the knowledge base.
• Maintain ticket hygiene and ensure SLA adherence for assigned support tasks.
• Proficient in SQL query optimization, stored procedure development, and data integration across diverse sources.
• Knowledge of Databricks, Pypsark to Provide operational and technical support for Databricks-based data pipelines.
• Identify root causes of failures and implement long-term fixes. Document supports runbooks and maintains knowledge base for recurring issues.

Remarks: Resource needed for sustainment team L3 Support